COMPLETE THE RETURNS & EXCHANGES FORM AND INCLUDE IT IN YOUR SHIPMENT!
This will expedite the processing of your request.
- For a refund, the item(s) must be in NEW and SELLABLE condition. All apparel items need their original tags. TRY ALL ITEMS ON INDOORS. DO NOT PLAY IN THEM. THEY MUST BE IN NEW AND SELLABLE CONDITION. This means (a) you haven't worn it to a Halloween party and are trying to return it, (b) your dog didn't try to eat it, (c) it smells like perfume, cologne, cigarette smoke, or any other noticeable odor that new stuff shouldn't smell like. We have highly trained leprechaun's to sniff out such shenanigans.
- Jerseys with namesets on the back of them are not available for return or exchange. Meaning this order was made specifically for you. Please make sure of your size before placing an order with any player nameset on the back.
- Returns made over 30 days from the day after the original purchase receive a credit to their SoccerWearhouse.com account.
Returns made within 30 days receive a full refund.
Shipping cost can NOT be refunded after item has been sent out.
For all refunds/credits you must have proof of purchase.
- Proof of purchase required for all returns. If you don't have proof of purchase we will not be able to offer a refund or credit. Proof of purchase is your email confirmation, the packing slip received with the shipment, or your order number.
All items returned must be shipped so that the item you're shipping is not damaged during transit. We recommend that shoes be shipped in either a shoe box or thick construction paper. Shoes or other items shipped using the original shoe box as a shipping box will not be accepted or returned. Because we want all customers to have a great experience, we won't sell returned items as "new items" if they aren't in new condition - including the box and original manufacturer tags.
Please return shoes in their original shoe box placed INSIDE a shipping box.
- Defective items receive credit on future purchases. Soccer Wearhouse will pay for shipping back to you once the defective item is received and approved. Natural wear and tear on an item is not considered a defect. It is best to email us pictures of defect for any exchange of a defective item. firstname.lastname@example.org
Credit to your account is based on the amount of time the item was used before the defect occurred:
0-60 days: 100% credit
Over 60 days: No credit is provided. Item will be sent back.
Orders over 180 days must contact the manufacturer directly regarding defects. SoccerWearhouse.com is not responsible for the manufacturer's decision to accept or reject your request to replace a defective item.
- International Returns & Exchanges - Any item returned from international addresses for exchange will be returned to the customer at the customer's expense by US Postal Service Parcel Post and may require 2-3 weeks for delivery. If the customer prefers an expedited return shipping service it would be at their own cost.
- Team Order Returns & Exchanges - For returns and exchanges on any team order there is a 15% restocking fee on all refunds. Shipping back to Soccer Wearhouse is paid for by the customer.
- If you ordered a Clearance Item, we don't refund these. Sales are final on clearance items unless there is a defect.
Returns & Exchanges Shipping Address:Soccer Wearhouse (Returns)
2016 E Francis StOntario CA 91761