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Returns


CLICK HERE TO START RETURN OR EXCHANGE

  • IMPORTANT: THE BUYER ASSUMES FULL RESPONSIBILITY FOR ANY CLAIMS WITH THE SHIPPING PROVIDER IN THE EVENT A PACKAGE IS LOST, STOLEN AND/OR DAMAGED.
  • RETURNS USING REDO:$2 optional Redo fee will provide a free label for only exchange or store credit. For full refund requests the shipping label fee will be charged from your total refund. You may also use any outside shipping carrier to send back your return. Customized items are not valid for Redo. Used items will not be accepted with Redo.
  • For a refund, the item(s) must be in NEW and in SELLABLE condition. All apparel items need their original tags. TRY ALL ITEMS ON INDOORS. DO NOT PLAY IN THEM. THEY MUST BE IN NEW AND in SELLABLE CONDITION.
  • All customized apparel is not eligible for returns or exchanges. This includes both namesets and patches on any type of apparel. These were specifically customized for you and therefore cannot be returned. Please be sure of your size and customization options before placing an order.
  • A cancelation fee will be in place if a customer wishes to cancel their custom nameset after the order for the nameset has been placed with the official manufactures. 
  • All customize jerseys will be ordered exactly how the customer types their name.For example if a customer types "Jon" #07 the jersey will be pressed with "Jon" #07. 
  • Returns made over 30 days will not be accepted.
  • Shipping cost will NOT be refundedafter item has been sent out.
  • Proof of purchase required for all returns.If you don't have proof of purchase we will not be able to offer a refund or credit. Proof of purchase is your email confirmation, the packing slip received with the shipment, or your order number.
  • Using the original shoe box as a shipping box will not be accepted or returned. Because we want all customers to have a great experience, we won't sell returned items as "new items" if they aren't in new condition - including the box and original manufacturer tags.
  • Defective items can be returned within 60 days for a replacement or refund in the form of store credit. Please note that natural wear and tear is not considered a defect. 

     

  • Credit to your account is based on the amount of time the item was used before the defect occurred:

     

    0-30 Days: 100% credit
    30+ Days: Not accepted

    Defect orders over 60 days must contact the manufacturer directly regarding defects. SoccerWearhouse.com is not responsible for the manufacturer's decision to accept or reject your request to replace a defective item.

  • International Returns & Exchanges- Any item returned from international addresses for exchange will be returned to the customer at the customer's expense by US Postal Service Parcel Post and may require 2-3 weeks for delivery. If the customer prefers an expedited return shipping service it would be at their own cost.

 

  • Team Order Returns & Exchanges - For returns and exchanges on any team order there is a 15% restocking fee on all refunds. Shipping back to Soccer Wearhouse is paid for by the customer.
  • Clearance and on sale items are not eligible for returns. Exchanges are allowed.
  • The buyer assumes full responsibility for any claims with the shipping provider in the event a package is lost, stolen and/or damaged. 

Returns & Exchanges Shipping Address:

Soccer Wearhouse (Returns)
321 W. Katella Ave
#149
Anaheim, CA 92802

Clearance/Sale Items

Any item marked as CLEARANCE or ON SALE is not considered for any refund unless the item is found to be defective within 60 days of purchase.